Terms and Conditions
Last updated: [29/08/2025]
Welcome to LoveMyPharmacy (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.
1. General Information
LoveMyPharmacy is an online platform that allows users to book appointments at participating pharmacies.
We are not a medical practice. All medical advice, treatments, or services are provided by qualified pharmacists or healthcare professionals at the pharmacy you book with.
Our website is intended for residents of the United Kingdom.
2. Use of the Website
You must be at least 18 years old to use our services.
You agree not to misuse our website, including attempting to gain unauthorised access or using it for unlawful purposes.
We may suspend or terminate access to anyone who breaches these Terms.
3. Booking Appointments
Appointments made via LoveMyPharmacy are subject to availability at the chosen pharmacy.
Once you book an appointment, you are entering into an agreement with the selected pharmacy, not LoveMyPharmacy.
We are not responsible for cancellations, delays, or changes made by the pharmacy.
4. Medical Disclaimer
Information provided on this website is for general information only and is not a substitute for professional medical advice.
Always consult a qualified healthcare professional before making decisions about your health.
LoveMyPharmacy does not provide medical advice and is not liable for the outcome of any treatment or consultation at a pharmacy.
5. Prescriptions & Medicines
Any prescription services or supply of medicines are provided directly by the pharmacy and subject to applicable UK laws and regulations.
We do not sell or supply medicines directly through our website.
6. Payments
Some services may require payment at the time of booking. Payments are processed securely through third-party providers.
Refunds are subject to the policies of the pharmacy providing the service.
7. Privacy & Data Protection
We take your privacy seriously. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.
8. Limitation of Liability
We aim to keep the website available and accurate but make no guarantees.
To the fullest extent permitted by law, LoveMyPharmacy shall not be liable for any direct, indirect, or consequential loss arising from the use of our website or services.
This includes, but is not limited to, loss caused by delays, cancellations, or reliance on information provided through the site.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites.
10. Changes to Terms
We may update these Terms from time to time. Changes will be effective once posted on this page.
Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please contact us at:
📧 ops@kmcaregroup.com
📞 0161 938 7050